Terms of Service

1. Who We Are & Acceptance of Terms

These Terms of Service ("Terms") are an agreement between you and Sentio Cloud Services LLC ("Sentio Cloud", "we", "us", "our"), a limited liability company registered in Georgia, which operates the Sentio Cloud platform at sentiocloud.io.

By creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, do not use the services. We may update these Terms from time to time; we will post the revised version with a new "Last updated" date and, for material changes, notify you by email. Continued use after a change takes effect constitutes acceptance.

2. Services

Sentio Cloud provides virtual private servers (VPS) running on our own KVM virtualisation infrastructure, and managed VPN servers supporting WireGuard, Outline (Shadowsocks), and OpenVPN. GPU-accelerated instances may be offered on selected plans where available. The exact specification, price, and availability of each plan are those shown in the configurator and on the pricing page at the time of your order.

Services are delivered on a prepaid subscription or on-demand basis through our online platform. We may add, change, or discontinue plans and features; changes do not affect a service you have already paid for during its current billing period.

3. Eligibility & Account

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract. You must provide accurate registration information and keep it current. You are responsible for safeguarding your account credentials and for all activity under your account, and you must notify us promptly at support@sentiocloud.io of any unauthorised use.

4. Acceptable Use

You agree not to use the services for any unlawful purpose or in a way that harms others or our infrastructure. Prohibited activities include, without limitation:

• Hosting, distributing, or producing child sexual abuse material (CSAM) — zero tolerance; such content is reported to the competent authorities and results in immediate termination
• Distributing malware, ransomware, or operating command-and-control or botnet infrastructure
• Launching denial-of-service attacks, port scanning, or unauthorised access against any network or system
• Sending unsolicited bulk email (spam), phishing, or operating fraudulent or deceptive schemes
• Hosting content that infringes the intellectual-property rights of others (see our DMCA & Abuse Policy)
• Cryptocurrency mining on GPU plans without our prior written authorisation
• Any activity that violates applicable Georgian law or the mandatory law of your own country of residence

5. Your Content & Responsibilities

You retain ownership of the data and software you place on your services. You are solely responsible for that content, for configuring and securing your virtual machines and VPN, and for maintaining your own backups. We do not inspect the contents of your servers in the ordinary course of business and do not provide a backup service unless explicitly stated for a plan. You are responsible for keeping your own copies of anything you cannot afford to lose.

6. Fees & Payment

All fees are charged in advance for the billing period you select, using the payment methods offered at checkout through our payment processor. We do not see or store your full card details — payment card data is handled by the processor. Prices are stated exclusive of any taxes; where value-added tax (VAT) or other taxes apply, they are your responsibility unless we are required to collect them.

A service is provisioned once payment is confirmed. If payment is not received or a renewal invoice is not paid by its due date, we may suspend and subsequently terminate the service.

7. Refunds & Right of Withdrawal

Except where mandatory law provides otherwise, fees are non-refundable.

If you are a consumer in the European Union, you have a statutory right to withdraw from the contract within 14 days. However, by ordering a service that is provisioned immediately, you expressly request that we begin performance during the withdrawal period and acknowledge that, once the service has been fully provisioned and made available to you, your right of withdrawal is lost for the portion already supplied, to the extent permitted by applicable consumer law. Nothing in these Terms limits any non-waivable refund or withdrawal right you have under the mandatory law of your country of residence.

8. Suspension & Termination

You may cancel a service at any time through the dashboard or by contacting support; cancellation stops future renewals and does not entitle you to a refund of the current period except as set out above.

We may suspend or terminate your access if you breach these Terms, fail to pay, or engage in prohibited activity, and — where the violation is severe (e.g. CSAM, active attacks) — without prior notice. Because our VPN and shared-node services run on infrastructure and IP addresses shared with other customers, we may also restrict or cut your access immediately and without prior notice to protect other users or the integrity of that shared infrastructure (for example, in response to spam, network attacks, or abuse complaints attributed to your account); fees paid for a service terminated for a policy breach are non-refundable. Following termination of a service, associated server data is retained for 7 days and then permanently deleted; account records are deleted within 30 days of account closure, subject to any longer retention required by law.

9. Service Availability

We operate the services on a commercially reasonable, best-effort basis. We do not currently publish a formal Service Level Agreement with uptime guarantees or service credits; please see our SLA page for what we commit to today. The services are provided "as is" and "as available" without warranties of any kind except those that cannot be excluded under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Sentio Cloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business. Our aggregate liability arising out of or relating to the services shall not exceed the amount you paid us for the affected service in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including, for consumers, statutory warranty and liability rights.

11. Indemnification

You agree to indemnify and hold Sentio Cloud harmless from claims, damages, and reasonable expenses arising out of your use of the services in breach of these Terms or in violation of applicable law or the rights of a third party.

12. Governing Law & Disputes

These Terms are governed by the law of Georgia, and the courts of Tbilisi, Georgia shall have jurisdiction over any dispute. If you are a consumer resident in the European Union, this choice of law and forum does not deprive you of the protection of the mandatory consumer-protection provisions of the law of your country of residence, and you may also bring proceedings in the courts of that country where applicable law so provides.

13. Contact

Questions about these Terms can be sent to support@sentiocloud.io. Reports of abuse or intellectual-property infringement go to abuse@sentiocloud.io. We aim to respond to general enquiries within 48 business hours.